Last updated: 03/10/2025
LostIn.nl (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights under the GDPR.
By using LostIn.nl, you agree to the terms of this Privacy Policy.
Data we collect
We may collect the following types of personal information:
Account Information
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Username / display name
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Email address
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Password (encrypted)
Profile Information (optional)
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Age, nationality, language(s), gender or other details you choose to share
Chat & Community Content
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Messages (private and public)
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Group posts or shared files
Technical Data
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IP address
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Device and browser information
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Login timestamps
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Cookies for authentication/session management
Analytics
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Anonymous usage data collected through Matomo (self-hosted / EU-based)
Communication
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Emails you send us and notifications we send to you
How we use your data
We process your data for the following purposes:
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To create and manage your account
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To enable chat and community features
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To improve platform performance and security
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To analyze usage (via Matomo)
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To send relevant service emails (e.g. confirmations, account changes)
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To moderate content and prevent abuse
We do not sell your data to third parties.
Legal basis (GDPR)
We process personal data based on:
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Contractual necessity — account creation and platform use
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Legitimate interest — improving the service, security, preventing abuse
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Consent — where required (e.g., additional profile info)
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Legal obligation — complying with EU regulations if needed
Cookies & Tracking
We use cookies only for:
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Login/authentication
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Session management
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Analytics via Matomo (privacy-friendly)
Matomo is configured to anonymize IP addresses and store data within the EU. You can disable cookies in your browser, but some features may stop working.
Data storage & Hosting
All data is hosted on servers located in the European Union.
We also use a European email provider for communication.
We take reasonable security measures to protect your data from unauthorized access.
Third-party services
We currently use:
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Matomo (EU-based) for analytics
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European Based hosting provider
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European Based email provider
We do not share user data with advertisers or non-EU third parties.
No payment processors are in use at this time.
Data retention
We keep personal data only as long as necessary for:
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Account functionality
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Security and legal compliance
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Platform operation
When you delete your account, your personal data and messages will be removed or anonymized, unless law requires otherwise.
User rights (GDPR)
You have the right to:
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Access your data
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Correct inaccurate information
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Delete your account & data
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Restrict or object to processing
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Export your data (data portability on request via email)
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Withdraw consent where applicable
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File a complaint with your local Data Protection Authority
You can delete your account directly via account settings. For other requests, contact us at: hello@lostin.nl
Children's privacy
LostIn.nl is not intended for users under 16. We do not knowingly collect data from minors. If this happens, data will be removed upon request.
Changes to this policy
We may update this Privacy Policy in the future. Significant changes will be announced on the platform. Continued use means you accept the updated version.
Contact
Questions or requests about privacy?
📩 Email: hello@lostin.nl
🌐 Website: https://lostin.nl